Return Policy

At Bishaybastu, customer satisfaction is our top priority. We take great care in crafting and delivering each product to you. However, if you are not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Items are eligible for return if they are:
    • Received in a damaged or defective condition.
    • Incorrect items delivered.
  • Returns must be requested within 7 days of receiving the product.

2. Non-Returnable Items

  • Personalized or customized products.
  • Digital downloads.
  • Items that show signs of use or wear and tear.

3. How to Request a Return

  • Email us at bishaybastu@gmail.com with:
    • Your order number.
    • A clear photo of the product showing the issue (if applicable).
  • Once your return is approved, we will provide instructions for shipping the product back.

4. Refunds

  • Refunds will be processed after the returned product is inspected and approved.
  • Refunds will be made to the original payment method within 7-10 business days of receiving the returned item.

5. Exchanges

  • We currently do not offer direct exchanges. If you need a different product, kindly initiate a return and place a new order.

6. Shipping Costs

  • For approved returns due to defects or errors, we will cover the return shipping costs.
  • For other returns, the customer is responsible for shipping costs.

7. Contact Us

If you have any questions or concerns about your order, please feel free to reach out to us at:
📧  bishaybastu@gmail.com
📱 6370958368

Thank you for shopping with Bishaybastu and supporting our small business!